Oppex vs. Zenduty: The Zenduty Alternative That Resolves in Minutes

Oppex AI is a Zenduty alternative for teams that want incidents resolved, not just responded to. Zenduty’s AI suggests a likely cause; Oppex Nova, the Oppex AI SRE agent, brings the evidence, proposes the fix and runs it once your engineer approves. Oppex Business has no caps on users, teams or integrations, at $20 per user per month. (Zenduty is now sold as Xurrent IMR.)

Zenduty is a solid alerting and on-call tool, and it promises up to 60% faster MTTR. Oppex is built for the goal beyond that: every incident resolved in under 10 minutes.

How is Oppex different from Zenduty?

• Evidence, not just suggestions. A root-cause suggestion still leaves your engineer opening dashboards to check it before anyone acts. Oppex Nova shows the evidence behind every finding (the deploy, the error, the matching past incident) and a confidence level, so the check takes seconds.
• The fix runs on one approval. Once the cause is known, someone still runs the rollback or the runbook manually, often at 2 a.m. With Oppex, approve the fix in Slack and Oppex runs it, or let automated runbooks act where your policy allows.
• No limits as you grow. Zenduty Growth stops at 50 users, 5 teams and 5 integrations per team; beyond that you need a custom Enterprise quote. Oppex Business has no caps on users, teams or integrations, with one published price per user.
• Updates written for you. Stakeholder updates still depend on someone writing them mid-incident. With Oppex, executives get plain-language updates automatically: what is affected, who owns it, and when the next update arrives.

What changes for your team

Results reported by Oppex customers. Your own numbers are measured in a free one-week noise audit before you commit.

In a typical 2 a.m. incident — a bad deploy to checkout that fires 38 alerts in four minutes — a paging-first tool takes about 2 hours 10 minutes, six people and seven manual steps to resolve it. With Oppex it takes about 9 minutes 20 seconds, one engineer and one approval. See the minute-by-minute timeline.

You stay in control. Oppex proposes; your engineers decide. Every finding links to the signal behind it, low-confidence findings are labelled as such, and nothing runs automatically on a guess. If a finding is wrong, mark it, and Oppex learns from the correction.

From answer to fix

• Grouping you can check. Alerts from New Relic, Datadog, CloudWatch, Grafana and your other monitoring tools are grouped and correlated into one incident, with the reason for each grouping shown, and any routing rule can be tested against the last 7 days before it goes live.
• An investigation, not a hint. Oppex Nova checks deploys, metrics, logs, traces, past incidents and runbooks, and returns the likely cause, a confidence level and a recommended fix in about two minutes.
• Action from Slack or your editor. Approve the fix in Slack, or work the incident from Claude Code, Codex or Cursor through the Oppex MCP server.
• The paperwork done. The root-cause report is drafted with owners, due dates and Jira links, and your own SQL-backed reports go out on a schedule.
• Escalation that reaches people. Phone call, SMS, WhatsApp, Slack, Google Chat and push until someone acknowledges, with personal quiet hours.

Is Oppex cheaper than Zenduty?

Oppex Growth costs less than Zenduty Growth. Oppex Business adds automated fixes and runbooks, and removes every limit on users, teams and integrations, so your price stays published and predictable as you grow.

Billed annually. Zenduty (Xurrent IMR) prices and limits from its public pricing page, October 2026. Oppex Starter is free for up to 3 users; see pricing.

The real saving is time. Oppex customers report 5× faster MTTR and 50% less on-call effort. For a 20-person team, a few hours saved per engineer each month is worth far more than the difference in licence price.

How do we move from Zenduty to Oppex?

The Oppex team imports your users, teams, services, on-call schedules and escalation policies from Zenduty and connects your monitoring, chat and ticketing tools. Oppex then runs behind Zenduty in shadow mode — it groups and investigates a copy of every alert and pages nobody — so you compare results on your own alerts before switching paging over. If it misses the target you agreed, you keep Zenduty exactly as it was. The full four-week plan.

“Oppex has been easy to adopt, simple to get started with, and straightforward to integrate with our existing systems. It also gives us a lot of flexibility in managing on-call operations.”Umapathy Manohar, Principal Architect, Hector AI

“Customer SLAs are a critical part of the experience we promise. Oppex helps us stay on top of every issue, respond on time, and consistently meet our SLA commitments as we scale.”Prashant Dhanke, Founding Member, Facets Cloud